COMMUNITY

IF YOU BUILD IT, THEY WILL COME

Communities can be a daunting, high-resource task for any business, and often are considered a luxury more than a priority. That goes especially for boutique brands, entrepreneurs and content creators- where the risk is higher, the communites more involved, and often the mainstream business buzz just doesn't apply. Why? Entirely different needs.

Big Business community

brand-centered: community's an important tool to further brand goalsintelligently exclusive: sifting through a large user base to find & refine their community MVPs

Smaller community... or no community?

Providing accessible, exciting, inclusive spaces for your fans to find each other will grow your brand as much as your product does. In a people-first approach, your community becomes your most valuable business partner; and the opportunity to build better from the beginning with people who love what you do- almost as much as you do.

Architecture

Platform analysis

Platform configurations

Security SOPs

Business & social integrations

3rd party APIs

ADA/CCPA/GDPR compliance

Discord-approved Developer

Moderation

Open-door strategy

Trust building & bonding

Safety, security & health

Conflict mediation & policies

AI moderation training

Real-time/livestream moderation

Humor & a "grain of salt"

Management

Community SOPs, policies and T&C

Engagement strategy

MVP/VIP programs

Virtual & IRL events

Trend forecasting

Community demographics & analytics

Business benchmarks (KPI, ROI, etc)

COMMUNITY ARCHITECTURE

For boutique brand communities, your most valuable business partners are the technologies you choose, and if you're using them at max potential.Do you choose a private forum like Discord? A subscription platform like Mighty Networks? What about something more global, like social media? Can you choose all three? What about more?I look at where you are, where you want to go- and help you make the best choices for your business. The "right" tech is just the start. Experienced community architecture services turn you working for your tech, into your tech working for you- and your community.

COMMUNITY MODERATION

A brand equals it's product equals it's people- and a community equals its moderators equals it's management.From standards like privacy and conflict resolution, to more nuanced preferences like humor or interaction intimacy, we'll cover the industry SOPs and build a few special ones to set you and your brand apart. Setting clear moderation policies, procedures and plans are vital to your community's safety, your brand's security and an empowered moderation team. And confident, secure moderators can really shine at what they do best- being the glue that bonds your community together.

COMMUNITY MANAGEMENT

You deserve the streamlined workflow that comes with low-resource, high-impact community policies and plans. More importantly, your community deserves the transparency, safety and exciting engagements that those policies give them, too.We'll work together to make sure your strategy is the best fit for your brand, and your fans- right now, and with a built-in growth margin for what comes next. Because while communities can be essential business tools, they're even more important for the mental and emotional health of a small brand- and it's creator.